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Mike DamphousseMike
Damphousse

Green Leads' Founder, CEO and CMO, Mike Damphousse, writes frequently about b2b marketing, demand generation, appointment setting, lead gen, and marketing in general.


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Appointment Setters Beware! Google Hangout Just Hijacked Your Meeting

  
  
  

Google has figured out a neat way to take over the conference call industry.  They just added their Google Hangout invite link to EVERY Google Calendar invite that you schedule.  It's listed above the meeting notes, so if your not paying attention and you've got GoToMeeting or WebEx or Join.me bridge numbers and links in the body of your invite, expect a few people to click the Hangout link and ignore the rest.  I've done it twice in a week!  

Your cancel and reschedule rate will soar through the roof!

Appointment Setters Beware Google Hangout

There is a manual work around and an admin level work around.  The manual work around is simple, just remember to click Remove as you are creating the meeting.  The admin level fix is that they can disable this feature through the calendar settings page in the Admin console. 

Note: Hangout video calls are only added if the event creator has an active Google+ profile.

Don't get a No Show or Cancel or Reschedule if you're using Google Calendar.  Pay attention and click Remove, or switch your meetings over to Google Hangout.  Either way works for me.

In The Summertime - Mungo Jerry Lead Gen Tips (tap your feet)

  
  
  

I just listened to Mungo Jerry's "In The Summertime," and it made me smile, tap my feet, rock my head, especially with the banjo player huffing and puffing into the jug.  Love it!

...then BOOM! The song is over and I remembered all the times I heard inside sales reps complain that "It's summer, nobody's working."  

Folks, that's one of the biggest myths in lead gen.  In fact, it's so twisted that some hidden benefits of summer are shrowded.  Let's take a look.

Yes, most people take vacation time in the summer.  I do to.  That said, how many vacations can one take?  They can't be gone all summer.  In fact, some very important things happen because of vacations:

  • Desk time - Most people planning vacations plan some time in the office (ie: not travelling) prior to and immediately after so that they can get their ducks in a row and return hitting the ground running.  That is more time for them to be at their desks picking up calls, or paying attention to an email inbox that is organized.  Take advantage of it.  
  • Responders - "I'll be out of the office until Monday, July 21.  In an emergency you can call my cell ###-###-####, otherwise, you can contact June, my assistant at ###-###-####, or John, my senior team member at john@emailme.com".  Nuggets: The prospect's cell number, the assistant's name and number, and his trusted underling's email address.  Use them.
  • Scheduling - It can get dicy trying to pick a date, sure, but use it as an opportunity to book a meeting in close -- to set some urgency.  
  • Lighten the mood - It's always a challenge to find the common thread in a call to make the prospect feel comfortable listening to the business end of a conversation, what better common thread than "Oh, vacation, I just got back from the Cape, what are you planning?".  People buy from people.
  • Attitudes - Let's face it, we're all a bit happier.  Happier = Approachable.  

"We love everybody, but we do as we please
When the weather's fine
We go fishing or go swimming in the sea
We're always happy"

Enjoy the video, and take Mungo Jerry's tip to heart: "Go out and see what you can find"!

Fantasy Football Builds Stronger Inside Sales Teams

  
  
  

Fantasy Football and Inside SalesMy good buddy and best man, Dave, has been commissioner of the same Fantasy Football league for over 12 years and a few years ago asked if I was interested in taking one of the empty slots.  My obsessive-compulsive, statistically driven, multi-scenario-challenged gaming mind was intrigued.  Could I possibly put together a team that could beat other experienced teams week in and week out?  Even if the matchup is one-sided on paper?

Sounds simple, but here's the deal.  I'm more of an owner and less of a coach, so I did what I do best. I hired Lenny, a co-worker at the time and a kick-ass coach, and learned from someone who knows more about Fantasy Football than I do and still enjoy the results.  Now three seasons later, Lenny is gone and I won last year's season.  This year opened with a tight match against Dave, and it came down to the last two players--he crushed me.  But I'm a coach.

Tips to learn from Fantasy Football when building awesome inside sales teams:

  • Be a coach. Understand your team and their challenges, week in and week out.
  • Understand the rules. If you know what scores you points you'll make better decisions.  Ask the commissioner (your boss) if it's unclear.
  • Learn from the pros.  We read Fantasy blogs; we also read B2B sales and marketing blogs.
  • Look for raw talent that requires the least maintenance.
  • Find the studs that, head to head, will overperform every week.
  • Think about your deficiencies and hire accordingly.
  • If your team needs adjusting, make the shifts.  It might mean cutting a player, or drafting a new one, or moving someone up from the bench. Think big picture.
  • Don't fall in love with a lineup.  If you need to let a player go, cut your losses.
  • Track the stats.  Every stat -- even the ones you aren't sure are valuable. They will be someday.
  • Think Superbowl.  Don't forget the long-term play is to win.
  • Lastly, have fun.  Every day.  Have fun.  If you and your team are enjoying your jobs, you'll always make the playoffs and be in a position to win!

ps.  I do have Tom Brady in both my leagues this year.  Maybe I should take some lessons from Belichick?

@HubSpot Eliminates 2 Billion Cold Calls (from #Inbound13)

  
  
  

inbound marketing summary 2013 resized 600

Just prior to Seth Godin stepping on stage, for what was an entertaining and thought provoking keynote, HubSpot CMO, Mike Volpe, announced that "We saved the world from 2 Billion cold calls!"  And they did.  I personally may have benefitted by 1 or 2 a day.  

HubSpot Orange Kool Aid

Inbound marketing techniques continue to evolve, and HubSpot is the pioneer for Inbound.  The tribe they've created in the past few years is amazing.  Almost 6,000 attendees to this year's Inbound conference were gathered for lots of marketing goodness, not just the orange kool aid.

In the world of sales, selling doesn't start until a conversation starts with the prospect.  Getting that conversation going has been revolutionized with Inbound Marketing.  The prospect is typically educated more than an outbound generated lead, they are thinking about the topic that your product or service addresses, and the time is fresh to start the conversation.  In short, they may be further along in the funnel (waterfall if you're a SiriusDecisions follower).

The top outbound marketers have embraced inbound marketing, not shied away from it. Compared to a purchased list or even a list of prospects warmed up with other marketing assets, an inbound list is the cream of the crop.  However, unless your inbound lead comes in the form of a calendar invite, date, time and phone number booking one of your sales reps for a appointment, there is still work to do.  The outbound function assigned to these leads is typically referred to as Inbound Response.  

Things to remember:

  • Scrub the data. Have a data team do list hygiene to correct and/or append needed data fields.  Or use tools such as DemandBase to dynamically append data.
  • Know your history.  Use tools such as HubSpot, your CRM, or other tracking systems to know how your company has interracted with the prospect in the past.
  • Intel.  Research the prospect on LinkedIn, Google, Social Sites.  The more you know, the warmer that lead.
  • Score your inbound leads. Don't assume they are all orders ready to be had. Don't waste your time on mickey@mouse.com
  • Pounce!  Once you have your ducks in a row, call them.  If they don't answer, email them.  The effective value of leads deteriorates every hour after they submit a form.

I just tested the above with a lead that came in through our HubSpot system within the hour.  It took me 2 minutes to correct their missing title, see that her colleague talked to us at the SiriusDecisions conference in May, add her LinkedIn url to her profile, note that we're connected by 8 people, and she visited 5 blog articles today.  Reviewed and scored -- 2 minutes.

Create great content.  Socially surround your market.  Optimize all conversion techniques.  Gather these inbound leads, then follow the process above, and your ROI will go through the roof.

Let's get back to the 2 Billion cold calls saved.  Inbound marketing certainly does reduce the number of cold calls an outbound marketer has to make to get the conversation started.  It streamlines the process.  The blended approach of Inbound and Outbound will increase the top line faster than any other methods available.

Is that lead an Innie or an Outie?

(took restraint not to post a pic of a belly button)

Social Surround - Social Selling Takeaway from SiriusDecisions #SDsummit

  
  
  

Social Surround Selling Techniques resized 600

I'm just coming off 19,000 miles, 3 countries, and both coasts of the US (back and forth twice) in a 5 week period.  I met lots of new people, and noticed a trend that interestingly reflected a concept Craig Rosenberg, The Funnelholic, and I presented at our case study session at SiriusDecisions Summit -- Social Surround. 

It's not new, and wasn't coined by us, but Social Surround is the technique of using every social platform available to connect to your colleagues and prospects.  Facebook, LinkedIn, Instagram, Pinterest, Twitter, Google+, you name it.  The more you connect, and the more you share with them or about them, the more you build that relationship.  Let's face it, a retweet by any means is flattering.

Here's a surround scenario for you:

  • I met the director of Demand Gen for a software company a few months back, brief handshake, intro and card exchange.  There wasn't an immediate need for Green Leads work at the time...nurturable
  • That night I sent an email with the contact info of a mutual colleageue we both knew from years ago that he had fallen out of touch with
  • I then linked to him on LinkedIn
  • From LinkedIn, I found his twitter handle, and followed him. Hopefully he monitors his new followers. 
  • I also followed his company account, learned a bit there
  • Found him on Facebook, and instead of offering to connect, I simply shared Green Leads' facebook page with him.  He liked it
  • I notice his company tweets something retweetable, and give it a retweet.  Maybe he'll notice
  • He's an avid LinkedIn Update poster.  So I liked a post
  • Saw he was on the attendee list of #SDsummit, so sent a "Look forward to seeing you at the event" email

Fast forward to the SiriusDecisions Summit.  Craig and I are in the case study presenting the Social Surround concept, and who's sitting in the middle row smiling?  Yep.  He comes up to me afterwards and told me how he personally experienced Social Surround by me and had come to the conference with the intent of talking with me about a b2b appointment setting project.  Now that he knew the concept had a term and it worked, he was sold--surrounded and sold.

Benefits of Social Surround:

  • Passive branding
  • Ongoing networking
  • Rapport building the social way
  • Non-intrusive to the prospect
  • Multiple touch points
  • Warms up outbound activies
  • Can trigger inbound responses

ps.  What I like the most with Social Surround is that I'm seeing the prospects surrounding me.  That is the ultimate Inbound Lead!

Photo: Christo and Jeanne-Claude's Surrounded Islands

Lead Gen Tip: Think Role Based Lists, Not A List Of Titles

  
  
  

role based list developmentIf you've used an outsourced lead gen company before, you have most likely been asked "What titles within the target companies do you want us to target?" What they are most likely asking, and should ask more clearly, is "What ROLE within the target companies do you want us to identify and target?"

Not all titles explicitly tell you what a job function is. So tasks such as building lists from data services aren't as easy as searching for titles and then exporting the names. If you are looking for prospects with a specific function, or role, then that is where you should begin.

For example, the most common mistakes occur when targeting IT departments. There are 86,087 results when "director of IT" is searched for in Jigsaw. I just randomly sampled 5 of them in LinkedIn. These were their roles:

  1. IT Security
  2. Networking
  3. Data Warehousing
  4. IT Security
  5. Desktop Helpdesk

So if you're selling a network security package, who do you target? Obviously, the first, second, and fourth. But you wouldn't have known that by the title alone.

Tips:

  • Use LinkedIn to identify roles. Some LinkedIn lead gen tips here.
  • If you can't get specific roles up front, power dial the list with the goal of identification and research.
  • Consider a role based list development project done internallly or by a third party vendor.
Ask yourself, "do we want to target by machine gun or sniper rifle?"

Is Your Inside Sales Team Struggling? Appointment Setting Tips From London

  
  
  
If you've got an inside sales team that is not cutting the mustard with appointment setting, if your internal results aren't there, it's time to think about your department the way a professional appointment setting company does.  I surveyed a couple of our best appointment setting BDRs in London and here are their tips:
  • Work from good lists.  Don't download 5000 names and expect to stay focused.  Pick 500 good names--perfect titles. Then set out for focused activity.
     
  • Sharpen the pitch.  You've probably only got 10 seconds to say hello, then 30 seconds to get permission to keep talking.  Use the next 3 minutes wisely.  Don't over-pitch.  
     
  • Dials = Meetings. It's been said that the average inside sales rep makes 70 dials a day. Well the average Green Leads appointment setting black belt makes 200.  Dials = Meetings. 
     
  • Sell the appointment.  Never forget the purpose of the call--to set appointments.  Don't go for a PO on that first call.  Pitch, qualify, then sell an appointment.
Internal Results Appointment SettingThere you have it, or as said in a phrase I learned the other night at our pub across the street, The Windmill (pictured here), "and Bob's your uncle!"

LinkedIn Lead Gen Tips: Profiles Have URLs, Use Them

  
  
  

We all know LinkedIn is the hidden gem of all sales people, and we're all looking for better LinkedIn Lead Gen Tips.  At Green Leads we have a custom button that can query a person's LinkedIn profile with the click of one button.  It doesn't hit 100% of the time, but I would say 85% isn't bad for an automated task.  We train our reps to not just review the profile, but use it for better selling--especially the public URL.  This allows you to find the record again or share the record with others.  

LinkedIn lead gen tips 2

Save it.  You could bookmark it in a folder called Prospects.  But why not go a step further and save the prospect's public URL in your CRM system.  It's simple enough to do.  We have a field called LinkedIn URL, and we copy and paste it from LinkedIn to the field.  This allows our sales reps never research again, it's one click away.  It also stores it so that the URL is shared with other reps that may be looking at the same prospect.  

Linkedin tips 1

Got any other LinkedIn Lead Gen Tips?  Send em on.

Event Marketing Works, but ONLY if Vendors Add Value

  
  
  

event marketingI've recently been on the conference circuit, speaking and tweeting whatever sales and marketing goodness I can find.  One topic that came up at each conference was the quality of the content presented by the various speakers. Some sessions were brilliant; some were nothing more than veiled commercials.  

  • The key as an attendee is to be able to pull the brilliant content out of the commercials.  
  • The key as a presenter is to avoid the commercials and present brilliant content. 

Simple, right?

Let's face it. It doesn't matter if you're at an analyst-sponsored event or an industrywide event with multiple sponsors, the companies buying the hors d'oeuvres and beer want to deliver their messages.  And as attendees, we kind of owe it to them to listen. That said, we want to hear value.

Vendors can deliver their message themselves, or they can put customers or industry experts on stage to do it for them.  Either way, as we b2b demand gen folks know, it's all about the content, so let's provide it.  I challenge all the vendors -- bring value to the audience.

Tips for earning respect as a vendor:

  • Consider using industry experts and/or customers to present your message.
  • If you're going to use one of your own executives, make them tell a compelling story.
  • Keep the commercials to a minimum.  Talk about real issues and real solutions. 
  • Invite conversation, questions and provocative thought. Engage the audience.
  • Entertain a tiny bit.  Conferences are hard to sit through.  So while delivering valuable content, make the crowd smile.
  • Carry the conversation to other mediums. Tweet and blog, record videos, post your slides on slideshare.

Just remember -- when someone is done listening to your 45 minutes of fame, do they walk away thinking, "I got some great nuggets from this appointment setting tips session.  And hmmm ... he uses Green Leads, I might check them out" ?

B2B Lead Gen Numbers Do Improve With the Nintendo Wii

  
  
  

Wii Bowling will improve your lead gen numbersI got a bit carried away recently with my niece and nephews' Wii Bowling game.  Even when I thought I had done my best and had enough, I would take a breather and come back and SWING!  I would put up better numbers.  It was addicting.

  • I wanted to beat my best score, and
  • I wanted to beat their best scores

It was all so gratifying, and it was all about the numbers!

Outbound sales, lead generation and demand gen in general are all about the numbers, too: forecasting good numbers, hitting those numbers and then pushing those numbers to new levels.  We're all compelled to come back to the Wii console multiple times in order to improve our all-time best, and we are also compelled to come back and beat our peer's best scores.  It's addictive.  It's energizing.  Heck ... it's just plain fun.

We should all apply this same energy, interest and compelling drive to our jobs.

One thing our jobs have that the Wii doesn't is that our consistent performance and high scores get compensated with better revenue, pipeline and paychecks. What the Wii has that we might need in our jobs is great graphics, stats and instant reward.  Do you know your stats by the week?  day?  hour?  Do you have dashboards that track your lead generation and pipeline activity?  Learn from the Wii and even if you just need to track your high scores on a piece of paper, track them, know them and always be trying to put up a better score.

And just like the Wii records the stats and records that let you know how you are progressing and are relevant, make sure that the things you measure are the right ones.  Measuring the wrong stats can incent bad behaviors!

I venture to say that there may be thousands of fast-talking, smart teens out there in their basements with Wii high scores who might some day make fantastic inside sales professionals and fill our appointment setting jobs

Contest

Lastly, the Wii session inspired a contest at Green Leads this month.  We decided to have our appointment setting teams compete to win some electronic goodness, and beat each other's scores.  Being that we are a company that focuses on Quality and Quantity, the contest assigned 2 points for every meeting completed and accepted by our clients, and 1 point for every meeting set.  The winning team was The Flatlanders with a 20% lead over the rest.  

Flatlander Winners (picking gifts in a yankee swap fashion): Levi, JT, Anna Marie, Gareth, Chris, Lisa, Gill and Sarah (with the highest score). Congrats to all! Check out the booty below.  Missing is the xBox Kinect, which just got released last night at midnight.  It's on the way.

b2b demand gen numbers

Clockwise from top: Wii, Slingbox, Sirius Radio, Nikon Camera, iPod, iHome, missing (xBox and remote Car Starter) ...and yes, that is a poker table the gifts are on. Green Leads has fun too.
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